Refund policy

At Poster Studio Ltd, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our return policy below for guidance on how to proceed.

1. Eligibility for Returns:

Returns are accepted within 7 days of the delivery date.

The item must be in its original condition, unused, and in its original packaging.

2. Non-Returnable Items:

Custom or personalized posters are non-refundable unless they arrive damaged or defective.

Digital downloads or designs are not eligible for returns or refunds.

3. Damaged or Defective Products:

If your order arrives damaged or defective, contact us within 7 days of delivery with photos of the damage. We will replace the item or offer a refund.

4. How to Initiate a Return:

Email us at support@poster-studio.co.uk with your order details and reason for return.

Once approved, you will receive instructions on how to send the item back to us.

5. Return Shipping Costs:

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

We recommend using a trackable shipping method to ensure safe delivery.

6. Refund Process:

Refunds will be processed to your original payment method within 7 days of receiving the returned item.

Shipping fees are non-refundable unless the return is due to our error.

7. Exchanges:

If you’d like to exchange your item, please contact us, and we’ll guide you through the process.

For further assistance or clarification, feel free to reach out to our customer service team.